Frequently Asked Questions
IS THERE A MINIMUM ORDER SIZE?
HOW CAN I MAKE CHANGES TO MY ORDER?
DO YOU MAKE CUSTOM SIZE BOXES?
DO YOU SEND OUT SAMPLES?
WHY DO THE COVERS OF THE BOXES BOW?
WHAT SIZE GREETING CARD BOX SHOULD I ORDER?
HOW MANY GREETING CARDS AND ENVELOPES WILL FIT IN A BOX?
DO YOU CARRY AN A2 GREETING CARD BOX?
CAN YOU PRINT OR STAMP MY LOGO ON PRODUCTS?
ARE YOUR BOXES ENVIRONMENTALLY FRIENDLY?
WHAT SHOULD I DO IF THE BOXES I RECEIVED ARE DAMAGED?
I DON'T HAVE A LOGO. CAN YOU DESIGN ONE FOR ME?
HIGH SHIPPING CHARGE
IS THERE A MINIMUM ORDER SIZE?
All of our products have different minimums. Usually, the minimum is one (1) case. If you would like to determine the minimum order quantity of a particular product, just read the product description or add that product to your shopping cart. Once there, the quantity field will automatically display the minimum quantity you can order.
For some products, Wildcat will not be able to break cases. You may need to order full case quantities. The shopping cart will let you know when you try to order a quantity we cannot supply.
We have a 250 box minimum per size when ordering custom printed packaging.
Wildcat gladly accepts purchase orders and will extend Net 30 Day Terms to universities and most government agencies. Corporations and individuals must pay by credit card when the order is placed until Wildcat can get their credit established.
The transit time depends on when you place your order and the freight carrier and method you choose during checkout.
Wildcat ships exclusively via UPS. Sorry, but we cannot ship to a PO Box, FPO, or APO address.
On large orders, we may be able to save you money by shipping via an independent freight carrier that provides us with a pre-negotiated discount. If your order justifies the use of an independent carrier, we will contact you with a lower freight proposal before we ship.
Most items are in stock and ship directly from our warehouse in Ohio, USA. Orders placed before 10AM EST Monday through Friday typically ship the same day. Orders placed after 10AM EST typically ship the next business day. Shipping times do not include weekends.
Wildcat Wholesale is not responsible for orders arriving later than a UPS freight estimate.
While placing your order, a shipping charge may or may not appear in your shopping cart. This typically happens when UPS is updating their rates. You may have to try again later or place your order with no freight charges shown. We will contact you before we process your order with exact freight charges. All prices listed on our website are US Dollars. If an error is made when calculating freight during the online order process that is out of Wildcat's control, we will contact you for approval of the new freight rate before we ship your order.
HOW CAN I MAKE CHANGES TO MY ORDER?
If you made a mistake or would like to change your order, please reply to the order confirmation email we sent you or email us at sales@wildcatwholesale.com. Due to the speed at which we process orders, it will not be possible to process an order change that was received by phone. Without an email we cannot guarantee the error will be corrected before the order is shipped.
- You must return full cases of product in its original packaging.
- You must return the original paperwork that came with your order.
- Returned products must be unused and resalable.
- Returned products must be received within 30 days of your original order ship date.
- Custom printed items cannot be returned.
- Freight charges are not refundable.
Wildcat does not export. We can only ship to a physical street address within the United States of America.
Wildcat can manufacture custom size boxes for you. Our minimum quantity on a custom order for most items is 250 boxes of the same size.
Please contact one of our customer service representatives at 1-800-696-3080 with your custom requirements.
Customers can purchase a sample box from Wildcat. We will not send a FREE sample under any circumstance. Customers can order a sample HERE. Some restrictions apply.
Ordering a small case of a product is a great, low cost way to try our products. You can always return non-printed products if they don't work out by following our Satisfaction Guaranteed guidelines.
WHY DO THE COVERS OF THE BOXES BOW?
Wildcat stocks a variety of boxes that fit the most common standard greeting card sizes. Listed below are the inside dimensions of our greeting card boxes and a few helpful suggestions when determining which greeting card box to purchase.
- A6 Size (I.D.): 6-9/16 x 4-13/16 x 1
- A7 Size (I.D.): 7-3/8 x 5-3/8 x 1
There is no such thing as a standard size envelopes for greeting cards. The greeting cards are standard sizes, but each envelope manufacturer makes their envelope slightly different than the next guy. Measure your envelopes before you buy - NOT your greeting cards! There should be a small amount of space around your greeting cards and envelopes so that your customer can easily remove them from the box.
HOW MANY GREETING CARDS AND ENVELOPES WILL FIT IN A BOX?
Since cards and envelopes can be made from a variety of thicknesses of cardboard and paper, it is impossible to determine exactly how many of your cards and envelopes will fit into a Wildcat Greeting Card Box. To be sure, measure a stack of cards and envelopes to determine the stack's height. It's common to rotate smaller stacks of cards and envelopes in one box to create a more level stack. Most of our boxes can comfortably fit 15 greeting cards and envelopes, but it's best to measure your cards and envelopes to be sure.
DO YOU CARRY AN A2 GREETING CARD BOX?
We do not carry a standard A2 Greeting Card Box because it is so close in size to our CARD-A6 Box. In fact, we use the photograph at the top of our Greeting Card Box page on our website to illustrate the difference. The front card box is our CARD-A6 box used to package A2 cards. As you can see, there is a small space at the top. Most customers actually think the space is useful to insert a finger to pull the cards and envelopes out of the box.
CAN YOU PRINT MY LOGO ON PRODUCTS?
Yes, we can make your custom boxes that have your custom printed logos on them. Read more about our custom box ordering process HERE.
ARE YOUR BOXES ENVIRONMENTALLY FRIENDLY?
Wildcat Wholesale's cardboard boxes are environmentally friendly because we use materials that are made of at least 93% post-consumer waste in the manufacturing process
Immediately notify the freight carrier. Wildcat takes great pride in shipping only quality products. Each shipment is inspected before it's packed to ensure it is top quality before it leaves our facility. However, damage can occur during shipping. Since the shipping company caused the damage, it's the shipping company's responsibility to compensate you for damage. However, they need to be notified as soon as possible. Do not use any part of a shipment until the freight carrier says it is okay to do so. Each carrier has a different policy, but they will most likely want to inspect the shipment before they approve any credit.
NOTE: Wildcat will not send replacement products for free if products were damaged during shipping.
I DON'T HAVE A LOGO. CAN YOU DESIGN ONE FOR ME?
Need a quick logo, but do not have time or money to hire a professional graphics designer?
Squarespace has a logo design tool that makes it easy to create a basic logo you can use for your studio. Mock up as many designs as you want, and when you are satisfied with one of them, pay $10 for a final image file you can download and use over and over again.
Even if you already have a studio logo, this tool may be useful if you have been thinking about updating your older logo. Modern logos are simple: a graphic, your company name, and a tag line. The Squarespace logo tool has thousands of professionally designed icons sorted so you can search for them by any term. For example, create a logo for your candy store by searching for "candy'.
Once you have a logo, make sure you use it everywhere:
Website
Google Local Business
Facebook & Social media
Newsletters
Printed marketing materials
Storefront signage
Proof prints
While a $10 logo you design yourself will never be as good as a professionally designed one, it will be better than no logo at all.
HIGH SHIPPING CHARGE
We could certainly ship via the US Postal Service for less. In fact, we used to do just that. However, their tracking is terrible, and their damage rate was more than quadruple that of UPS. It is our belief that we offer our customers greater value by shipping UPS rather than cheaper USPS.
Also, we don’t make money on freight. We charge you what UPS charges us. We aggressively negotiate the best possible rate from all available carriers.
Secondly, all carriers use dimensional weight when calculating your shipping rate. This means they use the GREATER of the two between either the volume (LxWxD) or the actual weight to determine your shipping charge. Most of our products are large cases that don’t weigh very much, so the carriers almost always use dimensional weight when charging for freight. As an example, think what it would cost to ship an inflated balloon. It weighs only a few ounces, but the carriers will charge by the volume, which is much higher and much more expensive.
Lastly, try not to compare the price of our freight to the price of our product. In the example above, the cost of the freight would be a lot more than the cost of the balloon. we could raise our unit prices a little and charge less for freight, but we prefer to be honest. We charge the lowest unit prices we can charge, and we charge customers the actual freight cost we pay the carriers. Please compare our freight price plus our product price against our competitors freight price plus their product price. I am convinced ours will be competitive.
©2019 Wildcat Wholesale LLC. All Rights Reserved
